Last modified: April 29, 2020
There are many different ways you can use our services – to search for and share information, to communicate with other people or to create new content. When you share information with us, for example by creating a User ID, we can make those services even better – to show you more relevant search results and ads, to help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
- What information we collect and why we collect it.
- How we use that information.
- The choices we offer, including how to access and update information.
We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, then read about these key terms first. Your privacy matters to Multiable so whether you are new to Multiable or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us.
Information we collect
We collect information to provide better services to all of our users – from figuring out basic stuff like which language you speak, to more complex things like which ads you’ll find most useful or the people who matter most to you online.
We collect information in two ways:
- Information you give us. For example, many of our services require you to sign up for a User ID. When you do, we’ll ask for personal information, like your name, email address, telephone number or credit card. If you want to take full advantage of the sharing features we offer, we might also ask you to create a publicly visible Profile, which may include your name and photo.
- Information we get from your use of our services. We may collect information about the services that you use and how you use them, like when you visit a website and how you view and interact with our content. This information includes:
- Device information
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Multiable may associate your device identifiers or phone number with your User ID.
- Log information
When you use our services or view content provided by Multiable, we may automatically collect and store certain information in server logs. This may include:
- details of how you used our service, such as your search queries.
- telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.
- Internet protocol address.
- device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
- cookies that may uniquely identify your browser or your User ID.
- Location information
When you use a location-enabled Multiable service, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.
- Unique application numbers
Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Multiable when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
- Local storage
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
- Cookies and anonymous identifiers
How we use information we collect
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Multiable and our users. We also use this information to offer you tailored content – like giving you more relevant search results.
We may use the name you provide for your Profile across all of the services we offer that require a User ID. In addition, we may replace past names associated with your User ID so that you are represented consistently across all our services. If other users already have your email, or other information that identifies you, we may show them your publicly visible Profile information, such as your name and photo.
When you contact Multiable, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We may use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services. For example, by saving your language preferences, we’ll be able to have our services appear in the language you prefer.
We may combine personal information from one service with information, including personal information, from other Multiable services – for example to make it easier to share things with people you know. We will not combine DoubleClick cookie information with personally identifiable information unless we have your opt-in consent.
Multiable processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
Transparency and choice
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:
- Use our editor to see and adjust how your Profile appears to particular individuals.
- Control who you share information with.
- Take information out of many of our services.
You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.
Information you share
Many of our services let you share information with others. Remember that when you share information publicly, it may be indexable by search engines. Our services provide you with different options on sharing and removing your content.
Accessing and updating your personal information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Information we share
We do not share personal information with companies, organizations and individuals outside of Multiable unless one of the following circumstances apply:
- With your consent
We will share personal information with companies, organizations or individuals outside of Multiable when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
- With domain administrators
If your User ID is managed for you by a domain administrator then your domain administrator and resellers who provide user support to your organization will have access to your User ID information (including your email and other data). Your domain administrator may be able to:
- view statistics regarding your account, like statistics regarding applications you install.
- change your account password.
- suspend or terminate your account access.
- access or retain information stored as part of your account.
- receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request.
- restrict your ability to delete or edit information or privacy settings.
- For external processing
- For legal reasons
We will share personal information with companies, organizations or individuals outside of Multiable if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- meet any applicable law, regulation, legal process or enforceable governmental request.
- enforce applicable Terms of Service, including investigation of potential violations.
- detect, prevent, or otherwise address fraud, security or technical issues.
- protect against harm to the rights, property or safety of Multiable, our users or the public as required or permitted by law.
We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
We work hard to protect Multiable and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
- We encrypt many of our services using SSL.
- We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
- We restrict access to personal information to Multiable employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Data protection rights (Chapter 3 – GDPR)
If you and your information are within the coverage of GDPR, you are entitled to these rights
- The right to access
You have the right to request Data Controller for copies of your personal data. Data Controller may charge you a reasonable fee to cover the cost of this service.
- The right to rectification
You have the right to request that Data Controller correct any information you believe is inaccurate. You also have the right to request Data Controller to complete the information you believe is incomplete.
- The right to erasure
You have the right to request that Data Controller erase your personal data, under certain conditions.
- The right to restrict processing
You have the right to request that Data Controller restrict the processing of your personal data, under certain conditions.
- The right to object to processing
You have the right to object to Data Controller’s processing of your personal data, under certain conditions.
- The right to data portability
You have the right to request that Data Controller transfer the data that we have collected to another organization, or directly to you, under certain conditions. Data Controller may charge you a reasonable fee to cover the cost of this service.
If you make a request, we have 45 working days to respond to you. If you would like to exercise any of these rights, please contact our Data Protection Officer.
Identifying the data controller and processor
Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, Merchant is the controller of Merchant Data. In general, Multiable is the processor of Merchant Data and the controller of Other Information.
Merchant refers to the “Merchant” as per defined in KopaPro Terms of Service
- Merchant Data
Merchant refers to the “Merchant” as per defined in KopaPro Terms of Service
- Other Information
Other Information refers to information provided by you which is not part of Merchant Data
Data protection officer
To communicate with our Data Protection Officer, please email firstname.lastname@example.org.
Specific product practices
The following notices explain specific privacy practices with respect to certain Multiable products and services that you may use: